Asda's home delivery teams have been pulling out all the stops to get customers’ vital Christmas groceries to them despite the snow and ice that has brought havoc to so many different parts of the UK.
We’ve been hearing stories of drivers getting stuck with their vans overnight – and one incident where a local search and rescue team helped make sure the turkeys, sprouts and other essentials got through to customers.
Home shopping driver Tony Gooding was delivering orders from the Asda store in Barrow-in-Furness when his van got stuck in Grange over Sands.
A lady out walking her dog saw he was in trouble and phoned her partner, who’s a member of the Bay Search and Rescue team, a voluntary organisation that provides support to coastguard, mountain rescue teams and other emergency services around the Morecambe Bay area.
Five members of the team arrived to pull Tony out – and he was able to complete the rest of his evening deliveries. The team posted this photo and others on Flikr.
Asda Barrow store manager Mike Hockney said: “We’re very grateful for their help and want to make a donation of £250 for their efforts in helping us ensure out customers got their deliveries last night.
“We just want to say a huge thank you to Mike Davis and his team for coming to help us out of a sticky spot. Without their help, we wouldn’t have been able to deliver the Christmas shop to waiting customers in Grange over Sands. Thanks to them, customers received their deliveries and our driver returned home safely. These guys are real unsung heroes.”
There have inevitably been some situations where it’s just been impossible to get vans through to customers – and we’re really sorry when that happens – but even then there are great examples of our customers and colleagues being resourceful.
Just before he got stuck in Grange over Sands, Tony was able to arrange with one customer to meet her half way from her home as she had a 4×4 capable of getting through the snow and ice.
